In order to build a strong, long-term trust relationship with our customers, please review the exchange and return policy. Return Policy A return policy is provided to include all products, and the consumer has the right to return the product he purchased within 14 days in the event of a manufacturing defect from the date of receipt shown on the invoice, where the amount paid is refunded and transferred in full after we receive the product and examine it to ensure its condition.
Retrieval steps:
Talk to a customer service representative to make a return request and obtain a policy within 48 hours.
NB :
If there is a break or scratch on the product or one of the parts attached to the product, it will be reported within 24 hours from the date of receipt.
A video or illustrative image of the product will be sent
To our customer service via messages on our page https://cutt.ly/HwLxKigh
Or (WhatsApp / 01111210229)
Choose a refund method:
Create a discount code for the amount that can be used at any time on the site
Return conditions
The product must be in its original condition as it was received and the damage is not caused by negligence or misuse
All product accessories must be intact and complete inside the box.
The full amount, minus shipping costs, will be transferred within 14 days from the date of receipt of the product after examining it and verifying its condition.
*Terms and conditions apply. Replacement Policy It provides a replacement policy to its customers to include all products. The consumer has the right to replace the product within 14 days from the date of receipt shown on the invoice in the event of a manufacturing defect. Replacement steps:
Send a picture or video of the product explaining the problem, and a customer service representative will be contacted to make a request to obtain a policy within 48 hours.
The product is presented to the quality department to decide the condition of the product.
After completing the inspection, the customer will be contacted by a customer service representative to determine the appropriate procedure.
Note: The exchange process takes place within 14 days from the date of receipt of the product. Exchange conditions:.
The product must be in its original condition as it was received or the damage is not the result of negligence or misuse and is not subject to scratching or breakage.
All product accessories must be intact and complete inside the box.
Disclaimer *Terms and conditions apply.
In order to build a strong and long-term trust relationship with our customers so please see our replacement and return policy. Refund policy The return policy provides for all products and the consumer has the right to return the product he purchased within 14 days in the event of an industrial defect from the date of receipt installed on the invoice, where the paid amount is recovered and transferred completely deducted from shipping costs after we receive the product and examine it to confirm its condition. Recovery steps:
Speak to a customer service representative to make a request for retrieval and to obtain a policy within 48 hours
Note:
If there is a break or scratch on the product or one of the parts attached to the product, it will be reported within 24 hours from the date of receipt.
A video or illustrative image of the product will be sent
To our customer service via messages on our page https://cutt.ly/HwLxKigh
Or (WhatsApp / 01111210229)
.
Choose a refund method
Vodafone Cash: (mobile number and name) and you can withdraw the amount from the nearest Vodafone branch
Create a discount code for the amount of the amount and it can be used at any time on the site
Refund terms
The product is in the original condition as it was received and the damage is not caused by negligence or misuse
All product accessories must be intact and complete inside the box.
The full amount of the shipping expenses will be deducted within a period of 14 days from the date of receiving the product after examining it and verifying its condition.
*Terms and conditions apply. Replacement policy The replacement policy provides its customers with all products and the consumer has the right to replace the product within 14 days from the date of receipt installed on the invoice in the event of an industrial defect. Replacement steps:
Send a picture or video of the product showing the problem and a customer service representative will contact you to make an order so that a policy can be issued within 48 hours.
The product is presented to the quality department to determine the condition of the product.
After completing the inspection, the customer is contacted by a customer service representative to determine the appropriate procedure.
Note: The replacement process takes place within 14 days of receiving the product. Replacement terms:
The product is in the original condition as it was received or the damage is not caused by negligence or misuse and is not subject to scratch or breakage.
All product accessories must be intact and complete inside the box.
Disclaimer * Terms and conditions apply.
