common questions

Order products

How can I get your products?

You can order through the website, or you can purchase it from agents available in your country

What is the method of ordering from the website?

By selecting the products you want to purchase, then adding them to the shopping cart, then choosing the shipping method and choosing the appropriate payment method

Is it possible to order without registering?

Yes, registration is not mandatory

I'm having trouble ordering from the site!

We are pleased to assist you by contacting the customer service number by phone, via WhatsApp service +201111210299, or by email.

Can I order via WhatsApp or Instagram direct?

Yes, you can, although we prefer to order directly from the website because of the ability to preview the products, insert the discount code, control the quantity, know the invoice directly, and other features.

I want to cancel my order!

If the order is paid, the shipping costs will be deducted and the rest of the amount will be transferred. However, if the order is not paid, we can cancel the order as long as the shipment did not leave with the shipping company.

Payment and shipping

I ordered from the website and I want to know where my order is now?

You can track your order via the shipment tracking number that will appear on your order page when you log in to your account. If you do not have an account, you can track via the WhatsApp service 00201111210299.

What are your payment methods?

Payment upon receipt, payment via Visa - MasterCard, and bank transfer

What shipping companies do you ship products with?

(Mylerz - Aramex - DHL) Shipping is done with a company

Is there international shipping?

We ship to all countries of the world except the following countries: Iraq, Palestine, Syria, Lebanon, and Ukraine

When completing the ordering procedure, I did not find my country in the shipping box.

You can email us with your request so that we can calculate the shipping price for you, knowing that we ship to all countries of the world except Syria, Lebanon, Ukraine, Iraq, and Palestine.

Special and large orders

Do you do special modifications for companies? Yes. Please contact via email

Is there a discount if I order large quantities for an occasion?

Yes, there is a discount starting from 10% on large orders. You can contact us via service phone


, or email


How can I know if you sell your products in my country?

You can always view the agents page, which contains a renewed list of agents’ names, addresses, and contact numbers, and ordering through our website always remains an available option.

The product I wanted was sold out in one of the stores! How can I get it?

Contact the store itself if they will restock it, and you can always order the products from the website

I would like to sell your products in my store. What is the mechanism for this?

We are pleased to assist you by contacting the customer service number by phone or via the WhatsApp service +201111210299